Privacy Policy

This policy statements apply to Toyota Motor Philippines Corporation (“TMP”) and all its stakeholders whose personal data are being collected. TMP is committed to comply with the Data Privacy Act of 2012 (Republic Act 10173), its Implementing Rules and Regulations and has adopted data privacy and protection policies internally.

TMP will collect personal information related to:

• Contact information (e.g., name, addresses, phone numbers, e-mail address, emergency contact information for all stakeholders)

• Sensitive personal information (e.g., date of birth, marital status, family records, birthplace, nationality, race, gender, religion, health records, educational background, social security numbers, licenses, photographs and other visual images, if necessary)

• Employment Information (e.g., previous employment, performance, compensation, benefits, industrial relations records of Team Members)

• Financial Information (e.g., bank account details, and any other financial details)

• Transaction Information (e.g., information about payment to and from, payment date and /or time, payment amount, and any other details of services or products provided to or received from TMP)

• Technical Information (e.g., Internet Protocol address, browsing details, and any other technical information used on the system website)

TMP will use your personal information for:

As a Data Subject you have the right to be informed, to object, to access, to rectification/correction, to erasure or blocking, to damages, to data portability and to complain in relation to your personal information. If you wish to correct or update your personal data, we may ask some information in order to verify the identity to avoid unwanted disclosure of personal data.

As you have provided consent to our use of your personal data, you also have the right to withdraw that consent at any time. There will be no consequences for withdrawing your consent. However, if you decline to submit certain information when requested, our ability to provide you service may be limited.

Toyota Motor Philippines Corporation (TMP) and its dealer network recognize the important role of the Philippine Competition Commission (PCC) in fostering fair competition that benefits both Filipino consumers and the national economy.

Since its establishment in 1988, TMP has consistently sought to conduct its business with integrity, transparency, and accountability. While the company maintains that its terms and financing options for the sale of passenger vehicles, as well as its discount and rebate policies, are lawful, it acknowledges, without admission of any liability, that certain aspects of these practices could be perceived as raising concerns under the competition law. Recognizing the importance of continuous improvement of its business practices, and in line with its responsibility to operate lawfully and uphold the basic tenets of fairness and equity, TMP and its dealers remain committed to strengthening their compliance framework and ensuring that their conduct remains aligned with the principles of fair and open competition.

TMP and its dealers affirm that compliance with the Philippine Competition Act (PCA), its Implementing Rules and Regulations (IRR), and other applicable laws and regulations is a core component of their corporate governance framework. In line with this, TMP and its dealers underscore their commitment to ethical business practices, consumer welfare, and the prevention of anti-competitive conduct, consistent with the objectives of competition law.

A. Uphold Customer Choice and Promotion of Fair Competition – TMP, its dealers, and their marketing professionals commit to operating in a manner that ensures customers retain the freedom to select their preferred vehicle, financing, and product package. TMP and its dealers explicitly disavow practices such as forced in-house financing, excessive insurance premiums or accessory charges, bundling of additional units, or pricing schemes that exceed the Manufacturer's Suggested Retail Price (MSRP). Further, TMP commits to implement rebate programs which shall be reasonably non-discriminatory across all dealers and designed in compliance with the competition laws, and ensure that commercial arrangements and engagements respect and promote fair competition and ethical business practices.

B. Ensure Transparency – TMP, its dealers, and their marketing professionals commit to providing customers with clear, accurate, and accessible information on pricing, payment options, vehicle allocation, delivery timelines, insurance, and accessory options before purchase based on available data. Dealers are expected to avoid any deceptive, misleading, or unfair trade practices in their interactions with the public. Dealers shall maintain sufficient documentation to demonstrate that customers were informed of their options.

C. Uphold Consumer Rights – TMP, its dealers, and their marketing professionals commit to address customer concerns promptly and equitably.

D. Comply with Legal and Regulatory Standards – TMP, its dealers, and their marketing professionals pledge full adherence to all government laws and regulations.

If you want to exercise your privacy choices, you may send your requests and queries to:

Data Protection Officer

Toyota Motor Philippines Corporation, Toyota Special Economic Zone, Santa Rosa-Tagaytay Highway, Santa Rosa City, Laguna 4026

Email Address: privacy@toyota.com.ph

Please use the following subject format: Personal Data Inquiry

For more information, you may read our Full Privacy Policy Notice